Melodie Music PTY LTD
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data including first name and last name.
- Contact Data including billing address and email address and where you work with us, your telephone number, company registration number, tax status and address.
- Financial Data including payment card details (through our third party payment processors, Stripe and Chargebee), and where you work with us, your bank account details.
- Transaction Data including details about payments from you to us details of services and music you have purchased or licensed from us, and where you licence us music, details about payments from us to you.
- Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
- Profile Data including your password for online platform, details of your subscription, support requests you have made, content you upload and share through our platform, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses.
- Interaction Data including information you provide to us when you participate in any interactive features of our Services, including participating in any of our promotions.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including where you are a worker of ours or applying to work with us, your professional history such as your previous positions and professional experience.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, we will only do so in a way authorised by law.
How we collect personal information
We collect personal information in a variety of ways, including:
- Directly: We collect personal information which you directly provide to us, including when you sign up for our Services (whether online through our website or offline), where you sign up to work with us, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone.
- Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
- From publicly available sources: We collect personal data from publicly available resources such as professional networking sites such as LinkedIn.
Why we collect, hold, use and disclose personal information
We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
|Purpose of use / disclosure||Type of Personal Information|
|To enable you to access and use our platform, including to provide you with a login.||• Identity Data • Contact Data|
|To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.||• Identity Data • Contact Data • Profile Data|
|To contact and communicate with you about any enquiries you make with us via our website.||• Identity Data • Contact Data|
|For internal record keeping, administrative, invoicing and billing purposes.||• Identity Data • Contact Data • Financial Data • Transaction Data|
|For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.||• Profile Data • Technical and Usage Data|
|For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.||• Identity Data • Contact Data • Technical and Usage Data • Profile Data • Marketing and Communications Data|
|To run promotions, competitions and/or offer additional benefits to you.||• Identity Data • Contact Data • Profile Data • Interaction Data • Marketing and Communications Data|
|If you have applied to work with us; to consider your application.||• Identity Data • Contact Data • Professional Data|
|To comply with our legal obligations or if otherwise required or authorised by law.||• Any relevant Personal Information|
Our disclosures of personal information to third parties
We may disclose personal information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers such as Amazon Web Services, Heroku, Cloudflare and Google and our CRM provider, Pipedrive;
- marketing or advertising providers such as Mailchimp;
- professional advisors, bankers, auditors, accountants (including our accounting software Xero), our insurers and insurance brokers;
- payment systems operators such as Stripe and Chargebee;
- our existing or potential agents or business partners;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Meta Pixel or other relevant analytics businesses; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Google Analytics: We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas as permitted by law.
Your rights and controlling your personal information
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Links to other websites
For any questions or notices, please contact us at:
Melodie Music Pty Ltd (ABN 94 608 788 110)
Email: [email protected]
Last update: 21 September 2022
© LegalVision ILP Pty Ltd
APPENDIX 1: ADDITIONAL RIGHTS AND INFORMATION FOR INDIVIDUALS LOCATED IN THE EU OR UK
What personal information is relevant?
Purposes and legal bases for processing
We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.
|Purpose of use / disclosure||Type of Data||Legal Basis for processing|
|To enable you to access and use our platform, including to provide you with a login.||• Identity Data • Contact Data||• Performance of a contract with you|
|To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.||• Identity Data • Contact Data • Profile Data||• Performance of a contract with you|
|To contact and communicate with you about any enquiries you make with us via our website.||• Identity Data • Contact Data||• Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions.|
|For internal record keeping, administrative, invoicing and billing purposes.||• Identity Data • Contact Data • Financial Data • Transaction Data||• Performance of a contract with you • To comply with a legal obligation • Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our Subscription Agreement and any other administrative points.|
|For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.||• Profile Data • Technical and Usage Data||• Legitimate interests: to keep our website updated and relevant, to develop our business, improve our Services and to inform our marketing strategy|
|For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.||• Identity Data • Contact Data • Technical and Usage Data • Profile Data • Marketing and Communications Data||• Legitimate interests: to develop our Services and grow our business|
|To run promotions, competitions and/or offer additional benefits to you.||• Identity Data • Contact Data • Profile Data • Interaction Data • Marketing and Communications Data||• Legitimate interests: to facilitate engagement with our business and grow our business|
|If you have applied to work with us; to consider your application.||• Identity Data • Contact Data • Professional Data||• Legitimate interests: to consider your employment application|
|To comply with our legal obligations or if otherwise required or authorised by law.||• To comply with a legal obligation|
If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services. Further information about your rights is available below.
- only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; or
- including standard contractual clauses in our agreements with third parties that are overseas.
Extra rights for EU and UK individuals
You may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.
If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance at [email protected].
For any questions or notices, please contact us at [email protected]